Hub Manager
About the role
Jaza Energy Inc is looking to hire a Hub Manager in Tanzania. The Hub Manager is a strategic, front-line leader responsible for the growth, operational integrity and financial health of a specific group of Hubs, combining an entrepreneurial mindset with disciplined execution to scale Jaza's operations while mentoring the next generation of female community leaders (Jaza Stars). Responsibilities: - Drive customer acquisition through targeted door-to-door initiatives and local sales strategies to reach a target of 150 active customers (L7) per Hub. - Maximize Monthly Recurring Revenue (MRR) and Average Revenue Per User (ARPU) by managing customer retention and reducing churn. - Support the transition of customers from pay-per-swap arrangements to membership models. - Enforce Jaza's "Brilliant Basics" across all Hub operational standards, ensuring full compliance with inventory protocols and lost/missing battery pack metrics. - Manage the full lifecycle of Jaza Stars, from recruitment and interviewing to development and performance management. - Provide intensive coaching in sales, customer service and technical inventory management, and build a high-performance team culture. - Take ownership of Hub profitability metrics and attend Hypercare meetings with clear action plans. - Analyse operational and financial performance and escalate operational dilemmas to the Regional Coordinator. How to apply: Apply via: https://hris.peoplehum.com/ehire/jobs/ddb0ebc8-7d20-49cb-94f4-b24b6a20e774/80b48dbd-4ae0-43c8-be57-ab8fb3a73436
Key requirements
- Bachelor's degree in Sales, Renewable Energy, Business Administration, Marketing or a related discipline.
- Minimum 3-6 years of experience in sales-driven roles, customer relations or entrepreneurship, with proven experience managing teams.
- Demonstrated ability to train and coach diverse teams and foster a culture of high performance and behavioural compliance.
- Data-driven decision-making and ability to quickly understand and apply new concepts.
- Proficiency in online tools and digital platforms for communication, reporting and task management.
- Excellent interpersonal and communication skills and a proactive approach to problem-solving.
- Experience in the solar energy sector (3-5 years) and understanding of the rental model is an advantage.
- Genuine interest in increasing energy access and economic opportunities for women across Tanzania, and willingness to relocate as required.
- Team management
- Stakeholder management
- Community development
- Training and development