Senior Manager, Operational Risk
About the role
Ensure compliance with established frameworks and effective operational risk management across the Bank. Provide insights and recommendations on the Bank's operational risk profile and collaborate with business units to develop mitigation strategies. Responsibilities: - Develop and maintain an operational risk management framework that aligns with industry best practices and regulatory requirements. - Conduct regular risk assessments and risk reporting and provide insights and recommendations to the Head of Operational Risk on the bank's operational risk profile. - Collaborate with business units to identify, assess, and control operational risks and to develop risk mitigation strategies. - Monitor and evaluate the effectiveness of the bank's risk mitigation strategies and processes and make recommendations for improvements as needed. - Lead and facilitate risk-related training and awareness programs for staff, including the development and delivery of risk management policies and procedures. - Represent the operational risk management function in senior-level meetings, including risk committee meetings. - Develop and implement a simplified RCSA process that covers all key controls and emphasizes the assurance over fundamental and routine controls. - Compile and analyze regular performance metrics regarding the risk profile and use these metrics to drive the performance development of the governance and control teams and units under review. - Monitor and remediate red and amber hot spots emanating from formal reviews, senior management and governance forums. - Ensure that the governance and control teams have the necessary skills and capabilities to perform their engagements in line with professional standards and best practices. - Build and maintain strong relationships with business units and key stakeholders, including senior management, and provide advice and guidance on risk management best practices. - Act as a trusted advisor to business units, providing subject matter expertise on operational risk. - Provide guidance to business units on risk management policies and procedures and help ensure that they are effectively implemented and adhered to. - Provide regular status updates to business units on risk management initiatives and progress and identify opportunities for improvement. - Track and report on key Environmental, Social and Governance (ESG) related operational risk indicators, including data related to climate events, environmental compliance breaches, and reputational risks. - Assist in aligning internal practices with regulatory expectations and best practices in ESG and climate risk governance (e.g., BoT 2025 Guidelines, NBAA Guidelines, ISSB, TCFD). - Collaborate with ESG, Sustainability, BCM or Risk Policy teams to strengthen the bank's climate resilience and sustainable risk culture. - Conduct awareness and training sessions on climate and ESG risks as part of broader operational risk training. - Contribute to the development of dashboards or reports related to climate risk exposure and sustainability metrics for risk committees and regulators. - Provide strategic leadership and direction to the operational risk management function, ensuring that it supports the bank's overall risk management strategy. - Mentor and develop junior operational risk management staff. - Foster a positive and collaborative team culture, promoting open communication, teamwork, and continuous improvement. How to apply: Apply online via the NMB Bank careers portal: https://careers.nmbbank.co.tz/nmb_career/career.aspx
Key requirements
- Bachelor's degree in finance, economics, risk management or a relevant field.
- Certification in Professional Risk Management or a willingness to obtain it.
- Minimum of 5 years of banking experience, with a focus on risk management or audit.
- Additional relevant certifications, such as PRINCE2, FRM or Six Sigma, are preferred.
- Substantive experience in a financial services business or professional services firm.
- Proven track record of managing stakeholders at all levels and leading teams.
- Solid understanding of operational risk frameworks, ESG, RCSAs, KRIs, loss event reporting, governance and assurance reviews.
- Experience in preparing reports and dashboards for senior management and governance committees.
- Familiarity with regulatory requirements and risk management standards (e.g., Basel II/III, COSO (ERM), ISO 31000:2018, King IV).
- Demonstrated experience in multiple parts of the risk management process, such as audit, compliance, regulation, risk control, and operations.
- In-depth knowledge of retail and commercial banking products, risk management tools and methodologies, and operational processes.
- Advanced numeracy skills and proficiency in Microsoft Excel and other data analysis tools.