Provisioning Manager
About the role
Airtel Tanzania is seeking a Provisioning Manager to lead postpaid and prepaid provisioning, process improvement, project management, compliance, quality assurance, customer complaint resolution, and enterprise billing operations in Dar es Salaam. Responsibilities: • Manage postpaid adjustments and initiate the Prepaid Number Management System • Collaborate with IT to develop systems supporting postpaid business and subscriber management • Align postpaid provisioning activities to improve customer satisfaction • Develop customer-friendly activation strategies through technology • Review operational KPIs of partners and trade excellence • Benchmark internal processes against industry best practices • Identify process improvement opportunities and recommend solutions • Set up control points and triggers for internal control and compliance • Track adherence to processes and business guidelines • Plan and manage postpaid and prepaid provisioning projects • Coordinate with project leaders across various functions • Share daily management information reports on system failures and mismatches • Plan and implement a complaint management system to reduce provisioning complaints • Analyze customer complaints, design improvement action plans, and collaborate with process owners • Ensure resolution of customer requests within defined service level agreements • Work with cross-functional teams to streamline processes, enhance customer experience, reduce activation times, and ensure error-free provisioning • Oversee end-to-end billing processes for enterprise customers • Monitor billing cycles and ensure invoices are issued within agreed timelines • Investigate and resolve billing discrepancies, disputes, and customer queries • Perform billing reconciliations to identify revenue leakage, missed charges, and overbilling risks • Manage credit notes, billing adjustments, and account corrections How to apply: Submit your application online through the official Airtel Careers Portal at https://erey.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/905?utm_medium=jobboard
Key requirements
- Leadership and senior cross-functional team management
- Innovation and results orientation
- Interpersonal and communication skills
- Organizational and time management skills
- Process management and improvement
- Project management
- Internal control and compliance
- Quality assurance and complaint management
- Telecommunications or BPO operations knowledge
- Billing operations and reconciliation
- Customer experience and provisioning management