Customer Service Agent to Call 400 Expired Internet Customers
About the role
We are looking for a reliable Kenya-based freelancer to call approximately 400 customers whose internet subscriptions have expired. What you will do: Call each customer at least once. Inform them that their internet plan has expired and ask if they would like to renew. Find out why they have not renewed. Record the outcome of every call in a Google Sheet. Flag customers who want to renew or require follow-up. Report any service complaints or issues. Important: Every call attempt must be accurately recorded. We need genuine call activity, not just a completed checklist. Requirements: Fluent in English and Kiswahili. Good communication skills. Customer service, telesales, or call-centre experience preferred. Comfortable making many outbound calls. Able to use Google Sheets. Professional and trustworthy with customer information. Airtime will be provided separately. We will start with 50 customers as a trial batch. If the work is accurate and satisfactory, the remaining customers will be assigned. To apply: Please include: Your relevant calling/customer service experience. Your availability to start. A 30 to 60 second voice recording introducing yourself and demonstrating how you would speak to an expired customer about renewing their internet service. Please start your proposal with CALLBACK FOR EXPIRED CUSTOMERS Pay on Upwork: Fixed budget $40.00 (fixed price). Job type: Intermediate. Posted by a client on Upwork. You need an Upwork account to apply; use the Apply button to open the job.