National Liaison Officer, Tanzania
About the role
The National Liaison Officer (NLO) Tanzania will serve as EABC’s country level focal point for membership development, collections, retention, member engagement, and stakeholder relations in Tanzania. This is a performance driven role intended for a results oriented professional who can strengthen EABC’s visibility and member value in Tanzania, convert prospective members into paid up members, follow up on renewals and arrears, capture business issues for advocacy, and maintain strong relationships with the private sector, Government institutions, regulators, and development partners. What you will do: Drive membership fee collections, renewals, and arrears recovery in Tanzania, with clear account level actions and payment timelines. Recruit new members from priority sectors, including Transport & Logistics, Agribusiness, Banking & Financial Services, Manufacturing, ICT & Digital Economy, Energy, Tourism & Hospitality, Construction & Real Estate, Professional Services, and other businesses with regional operations across East Africa. Maintain and actively manage a qualified prospect and priority account pipeline, ensuring timely follow up on leads, renewals, and arrears. Strengthen member retention by maintaining regular engagement with existing members and ensuring timely onboarding of new paid up members. Capture member concerns, non tariff barriers, regulatory challenges, and business opportunities, and coordinate follow up with relevant EABC technical teams. Provide members with regular updates on issues raised and demonstrate value through EABC advocacy, policy dialogue, networking, and business support platforms. Leverage Central Corridor engagements, high level forums, CEO dialogues, roundtables, and other EABC platforms to support recruitment, retention, and membership collections. Maintain strong working relationships with EABC members, the National Focal Point, private sector organisations, Government institutions, regulators, development partners, chambers, and business associations. Represent EABC in relevant national meetings and stakeholder engagements to promote EABC’s regional private sector mandate. Identify partnership, sponsorship, and commercial opportunities and coordinate follow up with the Membership and Commercialisation Manager and relevant Secretariat teams. Support mobilization and coordination of EABC national and regional activities in Tanzania. Maintain an accurate Tanzania member register, arrears list, renewal calendar, prospect pipeline, and engagement records. Participate in weekly membership performance reviews and provide updates on collections, renewals, recruitment, and priority accounts. Submit the monthly Tanzania country scorecard by the third working day of the following month, supported by evidence and reconciled collection figures. Maintain proper records of engagements, commitments, and follow up actions, providing management updates as required. Perform any other duties relevant to the successful delivery of EABC’s mandate as assigned by the Membership and Commercialisation Manager or Executive Director. Location: Dar es Salaam. How to apply: Send the following documents in English to: procurement@eabc online.com and cc: director@eabc online.com A cover letter that shows your suitability for the role and your membership, sales, revenue, or collections achievements A detailed CV with your current position, email address, telephone contacts, and three (3) professional referees Copies of relevant academic/professional certificates and National ID Email subject: Application, National Liaison Officer, Tanzania
Key requirements
- Bachelor’s degree in Marketing, Business Administration, Commerce, Economics, Social Sciences, International Trade, Public Policy, or another relevant field
- At least five (5) years of relevant professional experience in membership development, business development, sales, account management, collections, private sector engagement, or a closely related field
- Demonstrable record of meeting membership, sales, revenue, or collection targets
- Experience working with companies, business membership organisations, chambers, associations, Government institutions, development partners, or public private dialogue platforms
- Good knowledge of the Tanzania private sector landscape, EAC integration, cross border trade, and investment issues
- Strong competence in spreadsheets, CRM/database management, pipeline tracking, digital collaboration tools, and management reporting
- Excellent written and spoken English and Kiswahili
- Tanzanian national eligibility
- Works consistently toward collections, renewals, and recruitment targets and follows commitments through to closure
- Builds trust with members, prospects, associations, regulators, and partners, converting relationships into measurable results
- Maintains accurate account pipelines, deadlines, records, and next actions with disciplined follow up
- Presents EABC’s value proposition clearly and communicates professionally in writing, meetings, and stakeholder engagements
- Understands member needs, coordinates timely support, and demonstrates visible value that strengthens retention
- Protects the accuracy of collection information and maintains transparent, evidence based, and auditable records