Customer Service Supervisor
About the role
We are looking to hire a motivated and customer-focused Customer Service Supervisor to lead our customer service team, ensure excellent customer experience, handle customer inquiries and complaints, and provide effective after-sales support for our solar products and solutions in Arusha, Tanzania. Responsibilities: - Lead and supervise the Customer Service team. - Handle customer inquiries, complaints and requests professionally and promptly. - Coordinate after-sales services, warranty claims and customer follow-ups. - Support the Sales team in responding to customer inquiries and following up on leads. - Ensure customers receive accurate information about solar products and services. - Monitor customer satisfaction and recommend improvements. - Prepare customer service reports and maintain accurate customer records. - Coordinate with Sales, Technical and other departments to resolve customer issues. How to apply: Send your CV and application letter (in one file) to: jobs@ongeza.com with the subject line "APPLICATION FOR CUSTOMER SERVICE SUPERVISOR".
Key requirements
- Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales, Customer Service or a related field.
- At least 2–3 years of experience in Customer Service, Sales Support or a related role.
- Previous supervisory or team leadership experience.
- Experience in the renewable energy, electrical or electronics industry.
- Good computer skills.
- Ability to use Microsoft Office applications.