System Admin: M-PESA Applications Support
About the role
The System Admin: M-PESA Applications Support will be responsible for the end-to-end operational support of the M-PESA core system and its associated digital channels. The role involves monitoring application performance, resolving user issues, coordinating with development teams, maintaining system security, and ensuring a reliable and seamless mobile money experience for customers. Responsibilities: - Manage and support the M-PESA core system. - Monitor the performance and availability of M-PESA mobile applications on Android and iOS. - Respond to and resolve user-reported issues, application crashes, and bugs in a timely manner. - Monitor application analytics and crash reports using Firebase or similar tools. - Manage system incidents, problems, and changes. - Coordinate incident and change processes with internal and external stakeholders, including M-PESA platform stakeholders. - Ensure timely resolution and appropriate escalation of system issues. - Maintain and support M-PESA system security. - Apply appropriate mobile security best practices. - Monitor and address security-related issues affecting the applications and supporting systems. - Support Business Continuity Management (BCM) activities for M-PESA systems. - Contribute to the availability and resilience of critical M-PESA services. - Support the development, implementation, and maintenance of M-PESA Mini Apps. - Provide technical support for Mini App-related initiatives. - Provide technical support for M-PESA projects, including both MPA and local projects. - Support M-PESA products and related digital channels. - Work closely with relevant technical and business teams to ensure successful implementation and operation of M-PESA services. How to apply: Interested and qualified candidates must apply through the Vodafone careers portal. Apply here: https://opportunities.vodafone.com/job/Dar-es-salaam-System-Admin-M-PESA-Applications-Supp/1230388901/
Key requirements
- Bachelor's degree in Computer Science or an equivalent qualification
- Knowledge and experience of Unix and Linux, including RHEL and SUSE
- Knowledge and experience of Windows
- Experience with relational database management systems, including Oracle, GaussDB, and MySQL
- Knowledge of mobile security best practices
- Experience with the Android and iOS platforms
- Knowledge of mobile application architecture and APIs
- Experience with M-PESA or another mobile money platform is highly desirable
- Experience in system administration and application support
- Experience in incident, problem, and change management
- Knowledge of business continuity
- Strong stakeholder relationship management skills