Collection Supervisor
About the role
Platinum Credit Ltd is seeking a Collection Supervisor to oversee loan collection activities, monitor portfolio performance, coordinate payroll deductions, follow up on non-performing loans, and maintain relationships with employers, payroll officers, centre managers, and other stakeholders in Zanzibar. Responsibilities: - Ensure the timely submission of monthly and weekly payroll deduction upload letters and customer lists - Verify loan application forms against MAMBU records and ensure accurate data capture - Coordinate the monthly dispatch of records to Head Office - Ensure all centres submit proof of payment before the end of each month and comply with DEP requirements - Maintain effective working relationships with payroll officers, employers, centre managers, and other stakeholders - Maintain Portfolio at Risk over 30 days at or below 3% and active-loan-book collection efficiency at or above 92% - Prepare and submit accurate weekly portfolio performance reports every Friday - Monitor non-performing loan accounts and ensure timely follow-ups - Coordinate payroll reloading to improve loan recoveries - Follow up with retired clients to facilitate deductions from their social security benefits - Submit monthly status reports How to apply: Send your application letter, CV and copies of academic certificates to: careers@platinumcredit.co.tz
Key requirements
- Bachelor’s degree from a recognised institution
- Microsoft Word, Excel, and PowerPoint proficiency
- Strong communication and interpersonal skills
- Mediation and issue-resolution skills
- Relationship management skills