Unit Head: Product
About the role
Provides strategic leadership for Retail Banking product development, management and enhancement, driving product innovation, profitability, customer adoption, market positioning and sustainable business growth. Responsibilities: - Lead the development, review and enhancement of Retail Banking products and customer segment propositions in line with the Bank’s strategy and growth objectives. - Identify product innovation opportunities based on customer needs, market trends, competitor offerings and emerging business opportunities. - Develop product strategies and roadmaps to strengthen competitive positioning and customer value propositions. - Monitor and analyse product performance, customer profitability, revenue contribution and portfolio growth. - Drive initiatives to improve product profitability, usage, customer acquisition, retention and cross-selling. - Develop and monitor key product performance indicators and prepare regular performance reports for Management. - Conduct market research and competitor analysis to identify trends, customer preferences, market gaps and growth opportunities. - Lead the planning and coordination of product campaigns, promotions and customer acquisition initiatives. - Improve product awareness, customer engagement, adoption and utilisation across target segments. - Collaborate with Retail Banking, Sales, Marketing, Digital Banking, Operations, Finance, Risk, Compliance and other functions on product development and performance. - Coordinate cross-functional activities to ensure timely product delivery, effective implementation and resolution of product-related issues. - Ensure product development, pricing, marketing and management activities comply with Bank policies, regulatory requirements and risk management standards. - Monitor product-related risks and recommend appropriate mitigation measures. - Provide leadership, direction and coaching to the Product team and promote accountability, collaboration and high performance. - Build product management capabilities through continuous learning, knowledge sharing and exposure to market developments. How to apply: Apply via: https://apply.workable.com/access-bank/j/B7F1AFE1AC/
Key requirements
- Strategic product management and product development skills.
- Product profitability analysis and performance management.
- Market research, competitor benchmarking and market intelligence.
- Customer insight analysis and product proposition development.
- Retail Banking product and customer segment knowledge.
- Product marketing, promotions and customer acquisition.
- Cross-functional collaboration and stakeholder management.
- Risk management, regulatory compliance and customer protection awareness.
- Team leadership, coaching and performance management.
- Commercial awareness, innovation and customer-centricity.