Customer Support Manager B2B Saas

SocialPilot Technologies · Remote, Global · posted 6 d ago

About the role

SocialPilot Technologies is hiring a Customer Support Manager -B2B Saas to work remotely. SaaS platform, Social media management Open to candidates in: Africa or Asia or Australia or Europe or North America or South America. Tanzania is included. What you will do: ensuring support; managing escalations; monitoring performance. Apply through the employer's official page using the Apply button.

Key requirements

• Requires 8 years of B2B SaaS customer support experience, 3+ years managing or leading support teams, strong English communication, and experience with email, chat, calls, ticketing, escalations, and customer metrics.

Skills and tools