Operations Trainee – Business Development Officer (BDO)
About the role
SimplePay Capital Financial Services Tanzania Ltd is looking for ambitious, disciplined, and target-driven individuals to join their Operations team as Operations Trainees – Business Development Officer (BDO). Vacancies are open in Morogoro, Pwani, Mbeya, Dar es Salaam, Geita and Shinyanga regions. This fixed-term, entry-level training opportunity offers hands-on training, mentorship, and practical field experience in loan sales, customer acquisition, collections, and portfolio management. High-performing trainees may progress to the position of Business Development Officer (BDO). Responsibilities: - Identify and approach potential customers within the assigned territory - Market and promote the Company’s loan products to prospective customers - Build and maintain a pipeline of potential customers - Support customer onboarding and loan application processes - Develop and maintain positive relationships with customers - Follow up with customers regarding loan repayments - Communicate professionally with customers on repayment schedules and outstanding balances - Support collection activities and customer retention initiatives - Conduct field visits and customer follow-ups as required - Assist in collecting and verifying customer information and documentation - Support loan disbursement and collection activities - Ensure customer information submitted is accurate and complete - Adhere to the Company’s policies, procedures, and Standard Operating Procedures (SOPs) - Prepare daily activity, sales, and collection reports - Maintain accurate customer and operational records - Work towards assigned activity and performance targets - Participate in training, coaching, and performance reviews How to apply: Send your CV to: recruitment.tz@simplepay.capital Email subject: APPLICATION – OPERATIONS TRAINEE in [REGION] (e.g. APPLICATION – OPERATIONS TRAINEE in GEITA) Only shortlisted candidates will be contacted.
Key requirements
- Minimum Secondary School Education (Form Four Certificate)
- NIDA number
- Effective communication in Kiswahili (English is an added advantage)
- Experience in sales, customer service, collections, microfinance, or field work (advantageous)
- Willingness to work in the field and engage customers directly
- Willingness to relocate to areas with open vacancies
- Possession of a smartphone
- Positive attitude and strong willingness to learn
- Driven
- Resilient
- Coachable
- Customer-focused