Front Desk Manager
About the role
Johari Rotana is seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of service. Responsibilities: • Actively elicit guest feedback and preferences regarding hotel services and ensure action is initiated to maximize guest satisfaction. • Ensure maximum room revenue through up-selling within stipulated guidelines, optimizing the sale of room inventory while controlling room availability in high occupancy periods. • Actively promote and sell the company's loyalty program, Food and Beverage events, in-house facilities and hotel/company partners. • Ensure that all accounting and auditing practices are in line with company policies and governmental requirements, and check audits and registration cards before sending them to accounts. • Lead and coach the team towards achieving the highest level of exceptional guest service and colleague satisfaction through the application of all corporate and property standards and policies. How to apply: Apply through the Rotana Careers portal: https://www.rotanacareers.com/en/tanzania/jobs/front-desk-manager-5460010/
Key requirements
- Degree in the hospitality field with previous experience in the Front Office Department within a hotel.
- Fluency in both written and spoken English with immaculate personal presentation.
- Computer literacy and knowledge of Opera PMS.
- Well versed with up-selling and revenue maximization techniques.
- Ability to solve problems effectively and work well under pressure in a fast-paced environment.
- Positive, proactive, flexible and approachable attitude with the ability to work with a multi-cultural team and guests.