Group IT Manager
About the role
Jaza Energy is looking for a Group IT Manager to own and run company-wide IT, workplace tooling, access, device lifecycle and front-line support across its offices and hubs. The role is hands-on and strategic: it first stands up and runs IT operations, then builds out security, governance and IT controls as Jaza grows. The role can be based in Dar es Salaam (Tanzania), Lagos, Nairobi or Halifax. Responsibilities: - Formulate, implement and audit company-wide IT, data protection and cybersecurity policies in compliance with global and local data protection legislation. - Lead evaluation, business cases and change management for new enterprise software such as Slack, project management tools and knowledge bases. - Standardize Jaza's global IT stack, defining hardware baselines and software requirements across offices and operational hubs. - Own the business application inventory and the ownership model for ERP, payroll/HRIS, hub operating platform and payment integrations. - Set the policy for AI and third-party SaaS tools, including approved tools and data-handling rules. - Own the IT budget and report IT spend on licences, SaaS subscriptions, hardware and connectivity to the CFO. - Implement information security frameworks covering Identity and Access Management (IAM), MFA and zero-trust architecture. - Design and operate IT general controls relied on by external audit, including access reviews, change management and backups. - Own backup, restore testing and IT business continuity / disaster recovery for critical systems. - Manage relationships with global hardware suppliers and negotiate service agreements and bulk procurement contracts. - Own the group IT asset register, including tagging, custody, transfer and disposal standards. - Design and manage first-line technical support, IT ticketing procedures and onboarding/offboarding workflows. - Supervise In-Country IT Officers to ensure high performance and security compliance. How to apply: Apply via: https://hris.peoplehum.com/ehire/jobs/12f40b74-0cbe-43c5-9895-c71ccd64b491/008c09b0-6025-4721-bf48-5b09db0517fe
Key requirements
- 5+ years of experience managing IT at a company with global, multi-country operations.
- Demonstrated success leading large-scale software rollouts (e.g., Slack or ERP) from vendor selection to employee adoption.
- Working knowledge of African data protection laws and security frameworks such as NIST CSF or ISO 27001.
- Experience writing IT policies from scratch.
- Proven experience solving complex cross-border network constraints.
- Strong vendor negotiation and stakeholder management skills, with the ability to translate technical risks into business solutions.
- Experience managing a distributed team, including remote and matrix reporting lines.
- Identity & Access Management (IAM/MFA)
- Mobile Device Management (MDM)
- IT Asset Lifecycle Management
- Google Workspace / Microsoft 365 Administration
- IT Service Desk & SLA Management