XTN-041B911 , CUSTOMER SUCCESS MANAGER, EMEA
About the role
Location: Afghanistan, Albania, Algeria, Andorra, Angola, Antarctica, Armenia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Benin, Bosnia and Herzegovina, Botswana, Bouvet Island, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Congo, Congo, The Democratic Republic of the, Cook Islands, Croatia, Curaçao, Cyprus, Czechia, Côte d'Ivoire, Denmark, Djibouti, Egypt, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Faroe Islands, Finland, France, French Guiana, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Guinea, Guinea-Bissau, Heard Island and McDonald Islands, Holy See (Vatican City State), Hungary, Iceland, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Monaco, Montenegro, Morocco, Mozambique, Namibia, Netherlands, Niger, Nigeria, North Macedonia, Norway, Oman, Palestine, State of, Poland, Portugal, Qatar, Romania, Rwanda, Réunion, Saint Barthélemy, Saint Helena, Ascension and Tristan da Cunha, Saint Martin (French part), Saint Pierre and Miquelon, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten (Dutch part), Slovakia, Slovenia, Somalia, South Africa, South Sudan, Spain, Sudan, Svalbard and Jan Mayen, Sweden, Switzerland, Syrian Arab Republic, Tajikistan, Tanzania, Togo, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uzbekistan, Western Sahara, Yemen, Zambia, Zimbabwe, Åland Islands We are seeking an exceptional Customer Success Manager to join our Global Scaled and Digital Customer Success Team. This is a pooled, lifecycle-focused Customer Success role designed to scale value delivery, accelerate adoption, and protect revenue through a digital-first and hybrid engagement model. You will deliver consistent, proactive, and scalable engagement tied to achieving customer outcomes that protect and grow the base through onboarding, adoption, and renewal readiness of key Zoom solutions. Zoom Video Communications is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. • Work Where You Work Best: Thrive in a fully remote environment from your own home office. • Protect Your Loved Ones: Access comprehensive, top-tier healthcare coverage for you and your dependents. • Prioritize Your Peace: Take advantage of extensive mental well-being programs designed for you and your family. • Unplug and Explore: Enjoy a highly competitive vacation policy that gives you the time you need to disconnect. • Belong From Day One: Step into a workplace culture deeply rooted in empathy, diversity, and genuine inclusion. Customer Engagement & Value Realization • Serve as the customer's trusted advisor based o