International IT Specialist
About the role
Position Type: Negotiable (full-time or part-time) Reports to: Head of International IT Services Team: IT Services Position Summary An International IT Specialist provides administration and support for the technology portfolio which SIM International maintains. They also provide a member/associate perspective on the IT Services Team and in an organisational Community of Practice. Responsibilities Administration and Support Works as part of the cross-functional IT Services Team to implement and maintain IT systems and services that are secure, reliable, cost-effective and relevant to SIM teams. • Monitors and maintains the reliability, security and use experience of SIM’s IT systems • Complies with, updating as necessary, SIM’s IT processes, controls and risk management measures ensuring systems are production-ready, secure, supportable, maintainable and operationally sound • Provides support for Microsoft ecosystems applications. • Responds to the needs, questions and requests of users in a timely manner • Resolves and/or escalates support requests • Works with vendors and service providers as needed Encourages development of IT skills within SIM • Works with IT Services Team to develop system and practice recommendations for SIM, providing a member perspective in these conversations. • Participates in a Community of Practice for those in SIM with IT skills and interest • Helps produce relevant, user-friendly content to be shared on the IT Site on SharePoint Personal well-being and development • Invests time and energy in their own spiritual vitality and well-being • Practices personal learning and development • Practices rest, renewal and Sabbath Person specifications/qualifications Essential: • Commitment to SIM’s Purpose & Mission and to the specific vision of SIM International • Commitment to disciple making and seeing people live as true disciples of Jesus Christ • Professional, reliable and humble, with strong interpersonal skills • An SIM Member or Associate, or willingness to become one • Experience in some, or all, of the following: IT development, cloud-based environments and administration, user support. • Strong technical and analytical skills • Ability to provide end-user training • Flexibility to work across time zones • Oral and written fluency in English Desirable: • Degree or advanced certification in Computer Science or Information Systems • Experience with Microsoft tenant administration,