MFS Service Manager
About the role
At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone. Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Our young, passionate and ambitious teams are shaping the financial services of tomorrow every day. Key responsibilities: - Define and manage IT service goals, outcomes, and performance metrics. - Monitor KPI, OLA, and SLA compliance through scorecards and reporting tools. - Drive service portfolio development and service maturity improvements. - Ensure effective and efficient consumption of IT services across the business. - Partner with business units, vendors, third parties, and regulators to enhance service delivery. - Provide leadership, coaching, and governance for ITSM processes and tools. How to apply: Interested in this position? Please review the job description, qualifications and application requirements carefully. When you are ready, click the button below to apply through the employer’s official recruitment website. Follow the instructions provided and ensure your application and supporting documents are complete before submission. CLICK HERE TO APPLY
Key requirements
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
- Professional certifications such as ITIL v3/v4 (Foundation or Expert), CSM, PMP, or PRINCE2 will be an added advantage.
- 5+ years of IT Experience with 2+ years of Management/Team Leadership experience.
- IT Service Management (ITSM) & Service Delivery Leadership
- Service Portfolio, Strategy & Lifecycle Management
- ITIL Process Governance (Incident, Problem, Change, Asset & Configuration Management)
- ServiceNow, CMDB & ITSM Tools Expertise