Customer Service Officer
About the role
About the Role Responsible for supporting customers with account management, transaction processing, branch operations, service delivery, product cross-selling, and digital banking adoption at United Bank for Africa Tanzania in Dar es Salaam. Responsibilities Ensure effective and efficient implementation of bank-wide policies regarding branch operations Ensure effective and timely customer service delivery with a customer-friendly disposition Maintain agreed turnaround times in line with defined service levels Review account opening documents and ensure timely account opening Process account management, reactivations and dormant account activations Acknowledge MICR cheques issued on the system Process customer cheque and card requests Process standing instructions and print off-cycle statements Maintain up-to-date transaction registers Prepare and submit timely reports and customer statements Respond promptly to reference letters Maintain adequate controls over records and achieve zero fraud and error rates Cross-sell bank products including MoneyGram, Western Union, agency banking, POS, foreign exchange, VPP, prepaid cards and remittances Promote adoption of digital banking services including LEO, internet banking and mobile banking Requirements Bachelor's degree or equivalent with a minimum of Second Class (Lower Division) Five O-Level credits, including Mathematics and English Language, obtained in no more than two sittings Knowledge of banking operations, products, customer service and operational, credit and regulatory risks Excellent customer service orientation Strong communication and selling skills Good interpersonal and problem-solving abilities High integrity and attention to detail Fast and accurate processing skills Many people will apply. Few will match. See how your resume lines up with this role, and what puts you on the shortlist. Check my fit How to apply Email a detailed CV, a cover letter and copies of all academic certificates, with the subject line "Application for Customer Service Officer". Only shortlisted candidates will be contacted. Send your application to: recruitment.tanzania@ubagroup.com How to apply Email a detailed CV, a cover letter and copies of all academic certificates, with the subject line "Application for Customer Service Officer". Only shortlisted candidates will be contacted. Send your application to: recruitment.tanzania@ubagroup.com About UBA Tanzania