Call Center Agent - 4 Positions
About the role
About the Role Onfon Microfinance is seeking four call center agents to handle customer inquiries, provide support, document interactions, follow up on unresolved issues, and ensure consistent service delivery. Responsibilities Handle inbound and outbound calls by managing customer inquiries, resolving issues, and providing information about products or services Assist customers with concerns, troubleshoot problems, and ensure customer satisfaction Record accurate information in databases and maintain detailed records of customer interactions Follow up on customer inquiries that are not immediately resolved and ensure timely resolution Follow company scripts and procedures for consistent service delivery Requirements Bachelor’s degree in a related field Call center or customer-support experience Active listening Verbal communication Problem-solving Multitasking and time management Fluency in English and Kiswahili Do not waste this application You get one chance with this employer. See how your resume matches the role, then fix the weak parts. Check my fit How to apply Interested and qualified candidates should send their CV via email. For more information, visit https://www.onfonmicrofinance.co.tz Email: cv@onfonmicrofinance.co.tz Apply for this job Save for later About Onfon Microfinance Onfon Microfinance Limited ni kampuni inayotoa mikopo kwa wafanyabiashara wadogo na makampuni ya kibiashara, na pia utoaji wa vifaa vya kielektroniki kwa gharama nafuu ili kusaidia ukuaji kiuchumi na maisha bora. Financial Services 51-100 Employees Dar es Salaam, Dar es Salaam Actively Hiring Website: https://onfonmicrofinance.co.tz/ How to apply Interested and qualified candidates should send their CV via email. For more information, visit https://www.onfonmicrofinance.co.tz Email: cv@onfonmicrofinance.co.tz Apply for this job