Customer service officer (fresh graduate)
About the role
Goodwill (Tanzania) Ceramics Co., Ltd, a leading tile manufacturer in Mkuranga with a daily output exceeding 80,000 square meters, is seeking a bright and organized Customer Service Officer. This entry-level role is tailored for fresh graduates to manage customer communications, track order fulfillment, and coordinate seamlessly across production, warehouse, logistics, and sales departments. Key responsibilities: - Follow up on customer orders and monitor order progress to ensure timely delivery. - Communicate and coordinate with the production, warehouse, logistics, and sales departments to track and update order status. - Liaise directly with customers regarding order confirmations, delivery schedules, and related inquiries. - Proactively identify potential order delays or delivery bottlenecks and report them promptly to the supervisor. - Handle additional administrative and operational tasks assigned by management. Location: Mkuranga, Tanzania How to apply: send your application to zting1812@gmail.com
Key requirements
- Fresh graduate holding a Bachelor’s Degree or Diploma in Business Administration, Marketing, International Business, Logistics, or a related field.
- Excellent communication, interpersonal, and customer service skills.
- Active, patient, responsible, and detail-oriented with strong coordination and follow-up abilities.
- Good organizational skills to manage multiple orders and tasks simultaneously under pressure.
- Full professional proficiency in English (reading, writing, and speaking).
- Strong computer literacy, particularly with Microsoft Excel, Word, and office software.
- Professional demeanor and smart appearance.