Technical Support Specialist
About the role
Location: Anywhere remote Growe welcomes those who are excited to: - Work closely with business units and technical teams to clarify requests and track task progress; - Monitor Grafana boards to assess system performance and detect potential issues; - Record incidents in JSM/Jira in compliance with established workflows; - Handle support tickets, ensuring they are updated regularly and resolved promptly; - Escalate incidents when required, adhering to internal protocols; - Draft and deliver notifications about scheduled or unscheduled technical activities; - Collect detailed technical information using the available tools for further escalation of issues to the appropriate development team. We need your professional experience: - 6, 12 months of experience in Technical Support or L1 Support; - English proficiency at B1+/B2 level or higher for written communication and working with technical documentation; - Understanding of client-server architecture, HTTP, REST API, request/response, and HTTP status codes; - Ability to use browser DevTools (Network, Console); - Experience with any ticketing system (Jira, Zendesk, Freshdesk, etc.); - Ability to independently reproduce issues and clearly document them for developers: steps to reproduce, expected and actual results, timestamps, ID