Intern , IT
About the role
The IT Intern will provide technical and administrative support to the IT department, ensuring the efficient operation of IT systems, end-user services, and digital collaboration platforms across Jhpiego Tanzania. The intern will gain hands-on experience in IT service management, Microsoft 365 administration, network support, cybersecurity, user training, and digital workplace technologies while supporting organizational objectives in the health sector. This position will be closed on November 10, 2026. 1. IT Service Desk & Ticketing System Support • Provide first-level technical support to staff through the organization's IT ticketing system. • Log, categorize, prioritize, track, and resolve IT support requests in accordance with established Service Level Agreements (SLAs). • Escalate complex technical issues to the appropriate IT personnel when necessary. • Resolve ticket queues and provide timely updates to users regarding issue resolution status. 2. Computer Configuration & End-User Support • Configure, deploy, and maintain desktops, laptops, printers, scanners, and mobile devices. • Install, upgrade, and troubleshoot operating systems and standard business applications. • Support onboarding and offboarding processes, including workstation setup and equipment allocation. • Diagnose and resolve hardware, software, and connectivity issues. • Maintain accurate records of IT assets and device configurations. 3. SharePoint & Microsoft 365 Support • Provide user support for SharePoint Online, Teams, OneDrive, Outlook, and other Microsoft 365 services. • Support SharePoint content organization, access management, and user adoption initiatives. • Assist in troubleshooting Microsoft 365-related issues and requests. • Promote best practices for collaboation and information management. 4. Network Infrastructure & Performance Management • Assist in monitoring network performance, availability, and connectivity across Jhpiego offices. • Support troubleshooting of LAN, WAN, Wi-Fi, VPN, and internet connectivity issues. • Participate in routine network maintenance and performance optimization activities. • Monitor network devices and report anomalies, outages, or performance bottlenecks. • Assist in maintaining network documentation and inventories. 5. IT Training & Digital Literacy • Develop user-friendly IT training materials, quick reference guides, and knowledge articles. • Facilitate end-user awareness sessions as part of the Click Smart IT Program, condu