Customer Success Manager, Tanzania

Optasia · Dar es Salaam · posted 1 h ago

About the role

Optasia is hiring a senior Customer Success Manager in Dar es Salaam to own its relationships with mobile network operator partners in Tanzania. The role keeps accounts healthy, protects retention and grows revenue through renewals, upselling and cross selling of its fintech and value added services. It also advises the commercial leadership and leads a local team of account and customer success managers.

Key requirements

• Bachelor's degree; at least 8 years in B2B account management, ideally in telecoms or fintech; at least 4 years of telecoms experience; solid grasp of the Tanzanian market, culture and regulatory environment; experience with telecom customer value management, value added services or digital financial services is a plus; proven record of growing enterprise accounts through upselling and cross selling; ability to lead and develop a team