Quality Assurance and Governance Engineer
About the role
Let’s grow together, become our Quality Assurance & Governance Engineer With Commercial Management, map SLA, penalty and credit clauses in every vendor contract; measure response and repair time per ticket; evidence each breach. Key responsibilities: - With Commercial Management, map SLA, penalty and credit clauses in every vendor contract; measure response and repair time per ticket; evidence each breach. - File claims within each contract’s claim window, send breach reports to vendor account managers and billing teams, and reconcile credit notes with Finance. - Review past third-party tickets still within their claim windows and confirm the recoverable value. - Review past third-party tickets still within their claim windows and confirm the recoverable value. - Track response, resolution and uptime against customer SLAs and act on breaches before customers notice. - Track response, resolution and uptime against customer SLAs and act on breaches before customers notice. How to apply: Interested in this position? Please review the job description, qualifications and application requirements carefully. When you are ready, click the button below to apply through the employer’s official recruitment website. Follow the instructions provided and ensure your application and supporting documents are complete before submission. CLICK HERE TO APPLY
Key requirements
- Bachelor of Telecommunication, IT, Engineering, Business Administration or related field.
- Bachelor of Telecommunication, IT, Engineering, Business Administration or related field.
- 3+ years in quality assurance, SLA or vendor management, or internal audit, ideally in telecom, ISP or IT services.
- 3+ years in quality assurance, SLA or vendor management, or internal audit, ideally in telecom, ISP or IT services.
- Demonstrated experience interpreting and applying commercial contract clauses: SLAs, penalties and service credits.
- Demonstrated experience interpreting and applying commercial contract clauses: SLAs, penalties and service credits.
- Advanced Excel (pivot tables, lookups, Power Query) and dashboard tools such as Power BI or Grafana.