Casper Test Operations Associate
About the role
Location: Remote; Brisbane, Queensland, Australia Help make higher education tests run smoothly, and the operation behind them smarter. When thousands of applicants complete Casper each year as part of applying to university and professional programs, there’s a team behind the scenes making sure every live test has the people and support it needs. As our Test Operations Associate, you’ll help run the operation behind our Test Support Agents (TSAs), the people who support applicants during live tests. You’ll build rosters, coordinate coverage, track availability and training, answer questions, and help make sure payments are accurate and on time. There’s also plenty of opportunity to make our processes better. If you’re someone who notices the spreadsheet that takes too many steps, information being entered twice, or a repetitive task that could be automated, you’ll have room to do something about it here. You already use AI and other tools to make your own work smarter, and you’ll have opportunities to apply that mindset to real operational problems. You’ll learn our operation from experienced teammates while bringing your own ideas and experience from the start. As your knowledge grows, you’ll take on more complex rostering and resourcing decisions, lead live tests, and help create smarter, more scalable ways of working. You don’t need previous experience in test operations or higher education. Your experience might come from operations, customer support, administration, hospitality, education, events, logistics, or another environment with lots of moving pieces. What matters is what you’ve learned from that experience: how you organise work, solve problems, support people, improve processes, and follow through on the details. Before you apply: This is a fully remote role open to candidates anywhere in Australia. We’re hiring for an existing, open position. You’re welcome to use AI thoughtfully when preparing your application and conversations with our team. Just make sure what you share reflects your own experience, thinking, and judgment. During live conversations, please don’t use AI to generate responses unless invited to do so. The Work You’ll Do Some days, you’ll be building rosters for upcoming tests, checking availability, or making sure TSA payments are ready to go. Other days, you might be responding to a last-minute scheduling change, supporting a TSA with a question, leading a live test, or digging into a process that feels more manual or complicated than it needs to be. Make sure every test has the right support You’ll gather TSA availability, keep track of what people are trained to do, build rosters for upcoming tests, and coordinate additional coverage when plans change. There’s judgement involved. You might have ten people available, but that doesn’t automatically mean you have the right ten people. Different tests have different needs, TSAs bring different experience and strengths, and availability can change quickly. You’ll learn how to put those pieces together and take on increasingly complex rostering and resourcing decisions. Be someone our TSAs can rely on Our TSAs are contractors, but they’re an important part of how we deliver a great applicant experience. You’ll be one of the people they can turn to when they have questions, need help with a shift, or aren’t sure what to do next. You’ll help keep communication clear, information current, and people prepared for the work ahead. As you grow, you’ll also contribute to onboarding and training new TSAs and help u