Director of Housekeeping

About the role

About the Role Four Seasons Safari Lodge Serengeti is seeking a Director of Housekeeping to lead housekeeping, laundry, linen, uniforms, guest room readiness, quality assurance, team development, safety, sustainability, and financial performance at its luxury lodge in the Serengeti. Responsibilities Oversee daily operations covering guest rooms, suites, villas, public areas, laundry, linen, and uniforms. Ensure all rooms are cleaned, inspected, and ready according to Four Seasons standards and guest arrival schedules. Maintain accurate room status updates and coordinate closely with Front Office. Conduct daily inspections focusing on cleanliness, room condition, presentation, and functionality. Ensure timely turndown service, particularly when guests are on game drives or attending other activities. Maintain inventory and availability of amenities, linen, cleaning materials, and guest supplies. Ensure housekeeping equipment is maintained in safe and effective working condition. Develop cleaning and preventive maintenance routines suited to the Serengeti environment. Coordinate with Engineering and approved pest-control providers on preventive measures. Ensure cleaning practices respect wildlife protection and environmental requirements. Ensure employee safety through training, protective equipment, and wildlife safety protocols. Lead the Housekeeping team through visible, hands-on, and supportive leadership. Conduct daily briefings covering guest priorities, operational challenges, and service expectations. Develop supervisors and managers through coaching, mentoring, and performance feedback. Ensure employees receive consistent training on Four Seasons standards and guest service excellence. Conduct performance evaluations and on-the-job training, including benchmark standard testing. Drive anticipatory, intuitive, and personalized service. Handle service recovery cases promptly and deliver appropriate resolutions in line with luxury service standards. Ensure efficient laundry operations supporting guest rooms, Food and Beverage, Spa, and employee uniforms. Maintain linen cleanliness, quality, presentation, par levels, replacement requirements, and inventory controls. Implement sustainable laundry practices to reduce water, energy, and chemical consumption. Attend corporate calls and implement new initiatives efficiently and effectively. Develop and manage budgets, forecasts, and financial reports for the Housekeeping operation. Monitor revenue, expenses, operational performance, supplies, equipment, and departmental financial performance. Plan purchasing and stock levels considering the lodge’s remote location and supply lead times. Identify cost-saving opportunities without compromising guest experience or employee safety. Build strong relationships with Rooms Division and other departments to deliver curated guest experiences. Requirements Minimum 7, 10 years of progressive experience in luxury hotel housekeeping At least 3, 5 years in a senior housekeeping leadership role Experience in luxury resorts, safari lodges, or remote hospitality operations is highly desirable Strong knowledge of housekeeping standards, hygiene practices, laundry operations, and quality assurance Proven ability to manage and develop multicultural teams Strong financial management, budgeting, and inventory control skills Excellent organizational, communication, and problem-solving abilities Ability to work effectively in a remote environment with demanding operational requirements Many people will apply. Few will match. See how your resume lines up with this role, and what puts you on the shortlist. Check my fit How to apply Apply online via: https://fourseasons.wd3.myworkdayjobs.com/en-US/search/job/Four-Seasons-Serengeti/Director-of-Housekeeping_REQ10395903 Apply for this job Save for later About Four Seasons Hotels and Resorts The mission of Four Seasons Hotels and Resorts is to perfect the travel experience th How to apply Apply online via: https://fourseasons.wd3.myworkdayjobs.com/en-US/search/job/Four-Seasons-Serengeti/Director-of-Housekeeping_REQ10395903 Apply for this job Save for later